Legal

Privacy Policy

At ZeitZwag, we respect your privacy and are committed to protecting any personal data you share with us. This policy describes how we collect, use, and protect your information.

1. Information We Collect

We collect personal details necessary to handle transactions, customer support, and fulfill custom orders:

  • **Contact Details:** Name, email address, phone number.
  • **Shipping Details:** Shipping address, postal code, city, and country.
  • **Order History:** Products purchased, date of purchase, quantity, and payment status.
  • **Technical Log Data:** IP address, browser type, device information, pages viewed, and referring URLs.

We do **not** collect or store credit card details or bank account information. All payments are processed securely by our third-party payment partner, Stripe.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Processing, billing, and fulfilling your orders.
  • Transmitting shipping and contact details to our print-on-demand fulfillment partner, Gelato, to print and ship your products.
  • Communicating with you regarding order confirmations, updates, tracking info, and support requests.
  • Optimizing and analyzing website performance, safety, security, and traffic patterns.

3. Information Sharing and Disclosures

We only share your information with trusted service providers essential for operating our business:

  • **Fulfillment Partners (Gelato):** To manufacture and ship your ordered products.
  • **Payment Processors (Stripe):** To process credit cards and prevent fraudulent transactions securely.
  • **Database & Hosting Providers (Supabase, Vercel):** To store product listings, order states, and host the web application.

We will never sell, lease, or rent your personal information to third parties. We may disclose data when legally required by law, subpoena, or regulation.

4. Cookies and Sessions

We use standard browser cookies and local storage to run essential storefront utilities:

  • Saving products in your shopping cart.
  • Persisting user sessions and interface theme settings (such as light or dark mode).
  • Basic storefront usage analytics to monitor loading speeds and identify broken links.

5. Your Choices and Privacy Rights

Depending on your location (such as if you reside in the EU under GDPR or California under CCPA), you have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the complete deletion of your records.

To exercise these rights, submit a request or contact support at support@zeitzwag.shop.